Travel insurance: 9 things you MUST know…

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Quentin Long lists nine tricks of the travel insurance trade that may see you up claim creek without a paddle.

1. No, you are not covered when you take unnecessary risks like running with bulls. And it could be argued being a spectator is taking unnecessary risks.

 

2. Drinking and taking drugs – yep, you are not covered.

 

3. Breaking the law – guess what? You are not covered.

 

4. Many domestic travellers think they do not need travel insurance – au contraire. There are so many instances where domestic travel cover helps. You are air-lifted from a remote location to hospital, leaving behind vehicles – travel insurance can assist with the cost of recovering the vehicles. You know the car insurance coverage that is exorbitant – well, travel insurance covers the excess and over time I have learned that if you have a hire car for three or more days, the travel insurance is worth it for car rental excess coverage alone.

 

5. Cancellation of flights due to bad weather is not covered by the airline so you will need to claim in on travel insurance. But make sure you get the cancellation in writing (saying it was due to bad weather). And, yes, you will need to book a room and pay for it and then claim it from the insurer.

 

6. A claim is not a ticket to a life of luxury. If you do need to book a room as in the example above don’t seek out the most expensive room in the city when you have actually been staying at flashpackers. The travel insurer will want evidence that this is the standard of travel you have been travelling at. Same for all dining and other related expenses you think you want to claim. It is not a ticket to excess on the insurer’s credit card.

 

7. Call the travel insurer as soon as humanely possible. The companies have great call centres that will be able to assist you and may have access to better information or contacts on any given situation than you do. A quick case study, my 18 year-old nephew almost wipes himself on a gap year in Cambodia. Wakes up in hospital 12 hours later, calls the travel insurer who has a western trained doctor who speaks English at his bedside in one hour. So have the travel insurance international calling number – very, very handy.

 

8. Travel insurers may be more effective than consular assistance. During natural disasters or political upheavals, travel insurance companies will have a team (okay, maybe one person dependent on the circumstances), dedicated to monitoring the situation and getting travellers out or giving assistance. They will also be great assistance in contacting your family members if necessary.

 

9. When the cruise and tour operators advise you to take out travel insurance they are not doing it for a bit of a laugh, they really want you to. Cancellations at the last minute for a personal issue which forfeits your deposit or entire payment is a real downer and the tour and cruise operators hate taking it from you…  but they can’t afford not to. Everyone, and you more than the rest, would feel a lot better if you could claim it or a portion at least on travel insurance.

 

Also see Quentin’s Bullish lessons in travel insurance.   

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

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Quentin Long
Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
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8 insider experiences to discover the offbeat in Newcastle

    Carla Grossetti Carla Grossetti
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    Discover vibrant culture and creativity, gorgeous nature spots and more in lively Newcastle.

    Newcastle/Muloobinba has a lot going for it beyond its big skies and beautiful beaches. The city’s creative types are now heading downtown, taking over and transforming warehouses and terraces to offer a more alternative vibe. From its nightlife to secret swimming spots, art to architecture, here’s our insider’s guide to Newcastle in New South Wales.

    1. Learn to sail on Newcastle Harbour

    The harbour has always shaped Newcastle, so it seems like the most obvious place to start your weekend. Newcastle Cruising Yacht Club offers a range of programs that provide instruction for both novice and experienced sailors. This is an inspired classroom that sets off past the Honeysuckle Foreshore up the Hunter River, with views towards a seemingly infinite vista of blue stretching to the horizon. It’s the perfect way to savour your time by the sea. Other water activities include surfing, swimming in one of the secret ocean baths or whale-watching with CoastXP.

    Aerial view of Newcastle Harbour.
    Join Newcastle Cruising Yacht Club’s programs. (Image: City of Newcastle)

    2. Underground jazz scene

    Follow the lively sound of the saxophone bubbling up to find The Underground. The popular basement-level bar, with its dim lighting and speakeasy aesthetic, schedules live jazz performances every Tuesday and Thursday. Newcastle is known around the country for supporting live music and this late-night New York-style jazz bar is, like the city itself, both approachable and sophisticated. For fans of live music, Queen’s Wharf Hotel, King Street Newcastle, Mad Poet and The Lucky Hotel are all popular pubs for their roster of live music.

     

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    A post shared by Newcastle Live (@newcastlelive)

    3. The city as a canvas   

    The streets of Newcastle present like an outdoor art gallery, adding beauty to the everyday with large-scale works by artists such as Fintan Magee, Inari Meyers, Tom Henderson and Sophia Flegg. Hire a Flash E-bike and pedal around the streets to find treasures such as Bronte Naylor’s Mirror Ocean in Civic Square or Sky & Ocean at South Newcastle Beach Skate Park. You can also join Newy Tour Co.’s Discover Newcastle tour to explore city highlights, architectural gems and street art with an expert guide.

    Friends take in Newcastle Street Art.
    Admire stunning works of art displayed all around you. (Image: Destination NSW)

    4. An artist’s view of Newcastle

    There’s a real sense of optimism around Newcastle, stemming from its many grassroots art galleries and organisations. The city is home to an eclectic array of artists who gravitate toward different mediums; see their works on show at independent galleries such as The Lock-Up, which operated as a police station from 1861 until 1982, and Lighthouse Arts Newcastle in the light-filled cottages on Nobbys Head/Whibayganba. Stop by The Creator Incubator to see the Little and Big gallery spaces. Newcastle Art Gallery will soon reopen after a recent expansion, so keep an eye out.

    5. Newcastle after dark

    The small bars confetti’d around Newcastle are a sign of the times. Visitors to the compact city will find a concentration of bars within a small radius, all of which are within easy walking distance or accessible via the light rail. The after-dark experience, which includes theatre and live music, is designed for visitors who are in search of the offbeat and want to celebrate the city’s creativity.  Whether you’re visiting for business or pleasure, the bars that dot most neighbourhoods will tempt you with everything from happy hour to their alt attitude. 

    A bartender expertly crafting a drink, with a stunning library of spirits in the background.
    Enjoy a night out at a lively bar. (Image: City of Newcastle)

    6. Indulge in great gastronomy

    Newcastle’s proximity to the Hunter Valley has helped establish it as a sophisticated getaway for gourmands with a passion for provenance. Dining options in the city are diverse, with everything from casual cafes to cantina-style Mexican eateries such as Antojitos, through to fine diners such as Flotilla and Jana Restaurant & Bar at QT Newcastle. Visit during Newcastle Food Month to get a snapshot of the local culinary scene – you can take note of the many world-class restaurants and cafes that warrant a return visit. Humbug, Peregrin and Bistro Penny should also be on your radar.

    The dining area at Flotilla in Newcastle NSW.
    Savour a world-class dining experience at Flotilla. (Image: Flotilla)

    7. Crystalbrook Kingsley

    Crystalbrook Kingsley is another great example of Newcastle’s new wow factor.  Staying at the hotel – in the heart of the cultural centre – makes exploring a breeze, with vintage bikes for guests who want to check out the city streets on two wheels. The design-savvy Crystalbrook Collection reimagined the Roundhouse building while adhering to its ethos of sustainable luxury. The hotel is also a magnet for foodies, with the rooftop Roundhouse restaurant and cocktail bar, Romberg’s, two of the best spots in the city for wining and dining.

    The Roundhouse by Crystalbrook Collection.
    Step into the reworked Roundhouse by Crystalbrook. (Image: Crystalbrook Kingsley)

    8. Newcastle’s creative side on show

    Save the date for New Annual, a festival of art, music and ideas from 26 September – 5 October. The program is jam-packed with 10 days of art, culture and creativity. This year’s festival will celebrate the power art has to connect people. Expect to see a diverse program including music, theatre, workshops, and performances in iconic Newcastle locations. Visitors will find a concentration of events within a small radius, all of which are within easy walking distance or accessible via the light rail.

    Dancers performing gracefully, accompanied by a live orchestra.
    Celebrate migration, community and belonging at New Annual.

    Plan your next trip to offbeat Newcastle.

    Travel insurance: 9 things you MUST know... - Australian Traveller