Jorge Sousa spills the secrets of his role working as Chief Concierge at a top hotel.
I started as a concierge in 1986, but for the past 10-and-a-half years I’ve been Chief Concierge at the Four Seasons Hotel Sydney.
So I’ve been doing this job for 27 years. It’s changed a lot in that time – back in the day we had a handwritten ‘concierge bible’, which had thousands of entries and had to be updated every month. We’d get the most junior concierge to check every phone number, every listing, and make any updates by hand. Thank God for the internet!
My job description is to do anything and everything possible for guests, as long as it is legal and moral. One time back in the ’80s, I was asked by a guest to find a goat – he wanted to sacrifice it. He’d just come back from Indonesia where he’d seen a tarot card reader, and she’d told him that unless he sacrificed a goat in the next 48 hours, something disastrous would happen to him and his family.
I was very young at the time, only two years into concierging, but obviously I wasn’t going to help this guy sacrifice a goat. In the end we had to get security involved, and we eventually talked him out of it. Forty-eight hours later the guest and his family were still alive and happy… and celebrating in our bar!
I get between 80 and 120 requests from guests every day. One guest asked for a private plane to be chartered to take him overseas within two hours – we made it in under three. That was challenging.
I have the answers for tricky questions too, like recommendations on strip joints. We have a tasteful booklet called Sydney After Dark – it has all the info on nightclubs, companionship services and so on.
My job doesn’t stop at the desk. The concierge is really the friend away from home for the guest. So for example, if I see someone in the lobby looking a bit lonely, I’ll offer them a newspaper, that sort of thing.
Have I seen some bizarre things? Of course. Being a hotel we see all kinds of people; we have challenging days like any job. But I can’t go into details on that, obviously. For me, each day is a learning process. I meet wonderful people every day and that’s probably what keeps me in this job.
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Aussies might think they know what Port Stephens is all about – but it’s time to take another look.
You might’ve driven through this NSW coast town. Maybe even stopped for fish and chips or a quick dip. But spend a long weekend in the new Port Stephens, and you’ll seriously regret not doing it sooner. We’re talking treks across beaches, reef dives and up-close time with rescued koalas.
All in all? It only takes a day before you see Port Stephens in a whole new light, and not much longer until it’s locked in as your favourite family destination.
1. Stockton Sand Dunes
Port Stephens incredible Stockton Sand Dunes are the largest moving sand mass in the Southern Hemisphere. They shift like an endless magic trick across the Worimi Conservation Lands, a 4200-hectare coastal co-managed by the Traditional Owners.
Tear over them in a 4WD. Rev through valleys soft as melting ice cream on a quad. Carve down 30-metre slopes on a sandboard. However you choose to cross them, you’re guaranteed a seriously wild ride.
Chase thrills across shifting sands. (Image: Destination NSW)
2. Scale Tomaree Head Summit Walk
A short climb through bushland opens up to the coastal drama of Tomaree Head. Spot Zenith, Wreck and Box Beaches. See the Fingal Island lighthouse and offshore rookeries where Australia’s rarest seabird, the Gould’s petrel, nests.
History buffs can’t miss the WWII gun emplacements. And if you’re hiking between May and November, bring binoculars. Travelling whales might just be breaching below.
Climb Tomaree Head for jaw-dropping coastal views. (Image: Destination NSW)
3. Watch out for whales
You’ve seen the spouts of migrating humpbacks and southern right whales from shore. Set sail from Nelson Bay to see them up close. Cruise straight into the action, with tail-slaps, barrel rolls and all.
And they’ve got competition from the local show-offs. Port Stephens bottlenose dolphins leap and play. Some tours even spot pudgy fur seals, spending lazy days soaking up the sun on Cabbage Tree Island.
Watch for ocean tails. (Image: Destination NSW)
4. Port Stephens Koala Sanctuary
Pop into the Port Stephens Koala Sanctuary to learn about the rescued koalas who climb, nap, snack and heal in this natural patch of bushland. Wander the immersive Sanctuary Story Walk to discover more about their habits, then head to the SKYwalk – a treetop platform constructed for spotting these eucalyptus-loving locals. Peek into the hospital’s viewing window, where sick or injured koalas may be resting in their recovery enclosures.
Not enough time around these adorable marsupials? Stay overnight in silk-lined glamping tents.
See koalas in their natural habitat. (Image: Destination NSW)
5. Diving Port Stephens
Port Stephens has some of NSW’s best dive spots. At Fly Point, float through sponge gardens and coral castles thick with nudibranchs (AKA sea slugs). Halifax Park has blue gropers and crimson-banded wrasse, while Shoal Bay’s seagrass meadows hide pipefish, cuttlefish and octopus.
Accessible only by boat, Broughton Island is home to a vast array of marine (and bird) life. Snorkel with blue devilfish and stingrays at sites like The Looking Glass and North Rock. More experienced divers can head out with one of the many PADI-certified operators.
At nearby Cabbage Tree Island, expect to see shaggy-faced wobbegongs cruising along.
Suit up and dive into Port Stephens’ vibrant marine life. (Image: Destination NSW)
6. Irukandji Shark and Ray Encounters
Not quite ready to dive in? Irukandji Shark and Ray Encounters is the perfect way to spot local marine life without getting too deep. But there’s no obnoxious glass tank tapping here. Instead, this interactive aquarium allows guests to wade into natural-style lagoons that mimic the real thing.
Gently pat Port Jackson and bamboo sharks, hand-feed rays, and feel their sandpapery skin with your fingertips. It is all under expert guidance. If you want to go deeper, pop on a wetsuit and swim alongside tawny nurse sharks, white-tipped reef sharks and zebra sharks in the lagoon.
Meet the ocean’s friendliest faces at Irukandji. (Image: Destination NSW)
7. Fish the estuaries
Fishing fanatics will fall for Port Stephens hook, line and sinker. Here, one of the largest estuary systems in the whole state sees tidal rivers and mangrove ecosystems. Waterfronts are thick with oysters, and residential fish that might include anything from bream, whiting and flathead, to blue swimmer crabs, kingfish and longtail tuna.
If you prefer to choose your own adventure and fish offshore, you can hire a boat from one of the marinas and set your own course.
Join a tour or chart your own fishing trip. (Image: Destination NSW)
8. Taste new Port Stephens flavours
With plenty of activity to fill your days, refuelling on delectable cuisine becomes equally important. And Port Stephens answers the call.
Pop into Holbert’s Oyster Farm for fresh-farmed Port Stephens rock oysters and Pacific oysters, Australian king and tiger prawns, as well as a variety of tasty sauces to try them with.
Take a group to Atmos for an authentic Greek experience over large shared dishes and Greek-inspired cocktails. Or feast on sea-to-plate, modern Australian dishes at the pet-friendly Restaurant 2317.
Slurp your way through the region’s best oysters. (Image: Destination NSW)
